UMass Donahue Institute Web Site - Text Only Version
UMass Donahue InstituteUniversity of Massachusetts - Office of the President

For more information
please contact:

Christine Gatti, M.Ed.
Director, Organizational Development and Learning Solutions
(774) 455-7367

State Government
The University of Massachusetts Donahue Institute provides an array of off-the-shelf and custom training options designed specifically to meet the needs of state government agencies. Contracting with the UMass Donahue Institute for training is easy for Massachusetts State agencies, as we are on Statewide Contract (SWC) PRF-29.

Training Topics:

  • Professional Development Training
  • Management/Supervisory Skills
  • Business Management Skills
  • Training Development
  • Executive/Senior Management
  • OD Consultation
Professional Development Training
  • Wellness Awareness
  • Work/Life Balance
  • Time Management
  • Planning and Conducting Effective Meetings
  • Organizing to Manage Multiple Priorities

Management/Supervisory Skills

  • Four Levels of Leadership Agility
  • The Agile Change Leader
  • Leadership in the Public Sector
Employment Liability:
  • Foundations of the Americans with Disabilities Act
  • Foundations of the Family and Medical Leave Act
  • Sexual Harassment Awareness and Prevention
  • Making Sense of Employee Leave
  • Interpersonal Communication
  • Communication Breakdowns: A Repair Kit
  • Effectively Giving and Receiving Feedback
  • Conflict Resolution
  • Dealing with Difficult People
  • Negotiation Skills
  • Getting Results: Communicating & Managing Conflict Through Meyers Briggs Type Indicator (MBTI)
  • Coaching for Maximum Performance
  • Performance Management
  • Measuring Organizational Performance and Improvement
  • Motivating, Evaluating and Holding Staff Accountable for Performance
  • Managing for Increased Productivity
  • Workplace Conduct
  • Managing Performance Problems
Team Building:
  • Group Dynamics Theory
  • Team Development
  • Developing a Positive Team Environment
  • Team Problem Solving
Managing Change:
  • Managing Change and Innovation
  • Implementing Change
Customer Service:
  • Customer Service/Relations
  • Strategies for Customer Responsiveness
  • Managing a Diverse Workforce
  • Cultural Competency
Management Supervision:
  • Supervisory Skills
  • Managing Multiple Generations
  • Managing in the Public Sector
  • Creative Risk-Taking & Problem Solving/Essential Work Habits for the Next Millennium
  • Keeping Employees out of Cyber Trouble
  • Understanding Workplace Stress
  • Decision Making
  • Labor Relations
  • Mediation
  • Public Speaking
  • Influencing Strategies

Business Management Skills

Business Writing:
  • Business Writing
  • Technical Writing
  • Online Report Writing
Entrepreneurial Training:
  • Entrepreneurial Training
  • Small Business Management
  • Financial Literacy
  • Financial Management
Talent Recruitment and Retention:
  • Knowledge Management
  • Talent Management
  • Succession Planning
  • Effective Hiring Practices
Lean Six Sigma/Quality Management:
  • Lean Manufacturing
  • Lean Six Sigma
  • Quality Management/Process Improvement
  • Market Research/Analysis
  • Marketing
  • Consultative Selling
  • Coalition Building
  • Partnering Across Organizational Boundaries
Project Development and Management:
  • Product Development/Launch
  • Program Design/Development
  • Project Management and Facilitated Project Management

Training Development
  • Curriculum Design/Development
  • Train-the-Trainer
  • Presentation Skills
  • Developing Blended Learning Strategies
  • Online Learning Implementation Strategies
  • Redesigning Learning Content for Online Delivery
Executive/Senior Management
  • Interview Training for Executives
  • Executive Coaching
  • Leadership Development

OD Consultation

Strategic Planning
  • Strategic Planning and Goal Setting
  • Strategic Thinking
  • Vision/Mission Development
  • Agency Goal Setting and Resource Management
Organizational Development:
  • Organizational Learning
  • Restructuring Initiatives
  • Job Analysis and Design
  • Program Evaluation Techniques

For more information please contact:

Christine Gatti, M.Ed.
Director, Organizational Development and Learning Solutions
(774) 455-7367

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