We provide our clients with efficient and cost-effective survey services. Our expert staff and state-of-the-art technology infrastructure support the full spectrum of survey needs:

• Research design
• Survey development
• Sampling
• Data collection
• Data management
• Analysis
• Reporting
  

With a focus on collecting high quality information, we work closely with you to fully understand your information needs and conceptualize the research goals. We then produce customized survey instruments, valid data collection protocols, tailored analyses, and usable results.

Our staff designs and implements both large- and small-scale survey projects of a national, regional, state, or local scope. We can develop and implement all aspects of the research process for you, or we can provide focused technical assistance for specific components of your survey project.

We support a variety of modes including mail, web-based, field, telephone, and mixed-mode surveys.

For paper-and-pencil surveys, we utilize our in-house state-of-the-art Optical Scanning system that includes high speed image scanners and a dedicated server. We are able to design, scan, and verify customized machine-readable questionnaires, resulting in accurate, cost-effective data collection and management for projects of all sizes.

Our system supports the use of standardized as well as customized instruments, and provides forms suitable for mail and field administration.

We also provide services in the design and implementation of email and web-based surveys. In addition to being highly cost-effective, this functionality is an efficient way to reach large target groups.

For more information please contact:

Eric Heller, Ed.D.
Director, Research and Evaluation
(413) 587-2402

Steven Ellis, M.P.A.
Senior Manager
(413) 587-2405