Institute News

ODLS new vendor partnership: Integrity Solutions

The Institute's "Organizational Developement and Learning Solutions" team is proud to be collaborating with Integrity Solutions as a provider of customer service training. Superior quality customer service training is a common need expressed by our client organizations, and we are working to provide you with access to Integrity Solutions’ excellent programs and services. 

Integrity Solutions Overview

Integrity Solutions partners with our clients to keep their customers engaged and satisfied, with a unique focus on customer service, coaching and leadership. Together we help increase leadership’s ability to align and engage their teams while igniting a passion among service professionals with a specific focus on their attitudes, values, motivations and beliefs. Our unique learning process translates knowledge and skills into real-world behaviors. We accomplish this by giving customer service professionals the comprehensive skills needed to be successful, then coaching and reinforcing those skills to create a customer-focused culture.

What is Integrity Service?

Integrity Service is a comprehensive service skills training course which becomes the framework for a customer-focused culture. Exceptional customer service involves attitudes, values, and beliefs as well as skills. Simply teaching service skills without addressing the importance of attitudes and motive will seldom, if ever, result in long-term behavior change.

Executive Briefing on October 12 in Boston

The Institute and Integrity Solutions invites you to attend an Executive Briefing of their approach to building a customer service-focused culture.  This free event will be hosted at the UMass Center on Beacon Hill on October 12, 2017 from 9-11 am. Please click here for more information on this event and also to register. Based on expressed interest, we will look to offer a group certification session specifically targeting our nonprofit/state agency clients at a reduced cost for each organization.

Benefits of attending Integrity Service Executive Briefing?

We invite interested organizations to understand the content and philosophy of Integrity Service through a hands-on experience. Participants will leave the executive briefing with a full understanding of how Integrity Service creates the framework for a customer-focused culture.

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Contracting with Us

The UMass Donahue Institute is pre-approved to offer a variety of options for streamlined, simplified contracting both within Massachusetts and at the federal level.

Learn More

UMass Donahue Institute

University of Massachusetts

Office of the President

100 Venture Way, Suite 9

Hadley, Massachusetts 01035

(413) 545-0001

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