COVID-19 Update: The UMass Donahue Institute is currently operating normally and institute staff are working virtually from home at this time. If you wish to call the institute, phone (413) 545-0001. Please see this message to learn more about what we are doing in response to the pandemic.

Institute News

ODLS Client Spotlight: Mass. Division of Banks (DOB)

Manager Development Curriculum

ODLS provided the Massachusetts Division of Banks with a management skill development series for approximately 30 of its managers, who oversee approximately 120 union staff comprised of bank examiners, license examiners, and administrative personnel. Our training series focused on core skills all managers should master to be effective in engaging, developing and retaining talent, and driving the performance of their team members.

Each session was designed to engage participants and stimulate dialogue so that managers can also learn from their peers. This learning series was paired with reflective questions and learning assignments designed to further support skill development and behavior change, which were reinforced during a post-session webinar. Participants discussed and applied tools/techniques presented during each program using real-life scenarios.

This learning series was comprised of four management skill-building programs:

Session 1: Communicating as a Manager
Session 2: Helping Your People to GROW through Coaching
Session 3: Managing a Remote Workforce
Session 4: Labor Relations

Go Back

Contracting with Us

The UMass Donahue Institute is pre-approved to offer a variety of options for streamlined, simplified contracting both within Massachusetts and at the federal level.

Learn More
GSA Logo CommBuys Logo Commonwealth of Massachusetts Logo

UMass Donahue Institute

University of Massachusetts

Office of the President

100 Venture Way, Suite 9

Hadley, Massachusetts 01035

(413) 545-0001

.(JavaScript must be enabled to view this email address)

Related Links

Receive our Newsletter


Connect with Us